If you have any question about your order, need assistance finding an item, or have any other questions or comments please contact us.
Please feel free to reach us through the following means:
We accept Visa, Master Card, Discover, American Express, PayPal, Amazon Checkout, wire transfers, checks, and money orders. We prefer wire transfers for international customers, since it is an easy process and does not require any delays in shipments. We offer a 1.5% discount to customers who pay with a wire transfer. We also offer three financing options.
You can pay with layaway through flexible payment installments. You would have to pay 20% upfront as a deposit, and then up to 90 days to pay in full. If you purchase an engagement ring, you would have to pay for the center stone in full upfront (as the prices of diamonds may vary day to day) in order to lock down the diamond you want. Please call us to receive the layaway code. If more time is needed to pay off in full, we can work with youhttps://www.allurez.com/site-page/Layaway_Plan.html
You can pay with financing through Affirm or “PayPal Credit”. You must be approved in order for us to proceed. Below is more information on your different financing options.https://www.allurez.com/site-page/financing-options.html
We design and manufacture our own products, which allows us to provide the best and lowest prices. We are also experts at negotiating down prices so we could offer our customers the lowest prices on center stones. Furthermore, we do not have a brick and mortar store so our costs are lower. We like to save so we could pass on the savings to our customers. If we save, you save!
No, not if the package is being shipped outside of New York. We only charge sales tax for items shipped to New York.
Yes, but a Diamond Grading Report is not included with all products. Loose diamonds and custom made jewelry from the Design Your Own Jewelry section come with diamond certificates, or an appraisal from a GIA graduated gemologist.
A Diamond Grading Report or Diamond Certificate is issued by one of the independent laboratories. The most common ones are the Gemological Institute of America (GIA), European Gemological Laboratory (EGL) and the American Gem Society (AGS).
The certificates give a detailed report of the characteristics of each diamond, which includes the 4C’s, and marks the credibility of the stone. You can find out more about the 4C’s and Diamond Grading Report in our Diamonds & Jewelry Education Center.https://www.allurez.com/education-guide/education_center.html
Yes, Allurez is dedicated to providing our customers with the highest ethical values. We care about our customers as well as the individuals employed in the mining industry. Allurez purchases its diamonds through respected, trusted, and legitimate suppliers. We fully support the Kimberly Process, which works to uphold the legitimacy of the diamond trade and stops the trade of conflict diamonds.
Yes, we take security very seriously, and ensure that personal information provided to us remains protected and encrypted. At Allurez we use the latest security technology, which includes data encryption and server authentication.
Yes. Simply contact us during business hours at 1-800-554-3509 to place your order over the phone.
Yes. Simply indicate the two addresses during the ordering process. For your protection, and to prevent any delays, please be sure to let your credit card issuer know that you’ll be shipping to a different address than your billing address.
Some of our customers say that it’s because of our friendly customer service, free shipping, and an easy return process. Others say that it’s because of our large selection, superior products, and an easy to navigate website. Whatever your reason might be, we are happy that you have chosen us as your jeweler, and will work hard to surpass your expectations.
For more information about us, please take a look at:https://www.allurez.com/site-page/about_us.html
We offer a very accurate ring sizer on our website. If you don’t know where it is located we will submit it to you via e-mail. The sizer also works as an international converter, so you will be able to find the size you need. Our ring sizer matches the sizes we make. If it cannot provide your correct size, we will attempt to help you in any way we can.https://www.allurez.com/Find_Your_Ring_Size.pdf
We have a showroom in the Manhattan, New York area where specific items will be on display for our customers. In order to view the showroom, you would have to contact us and set up an appointment. However, we are predominantly an online company and most of our business as well as our entire catalogue of jewelry are available through our website.
Absolutely not! All of our gemstones are natural, high quality stones. Here at Allurez, we make it our priority to make sure we only use the best products for our customers.
Yes! As long as you specify within the order, preferably with an image, we would be more than happy to provide you with a gemstone that matches your own piece. Also we would be more than happy to accommodate any special request of different shades for these gemstones. Any questions, don’t hesitate to ask one of our representatives.
No, we only provide natural, high quality diamonds. They are not treated, enhanced, synthetic or laser drilled. We take the utmost care of the diamonds that we hand select for our customers to ensure customer satisfaction.
Call 1(800) 554-3509 with the carat weight of each stone, and we will be able to give you the correct size earring jackets. If you do not know the carat weight, go to a local jeweler to give you the carat weight or exact measurement in millimeters and we can then also provide you with the correct size earring jackets.
Since our items are of high value, all packages require an adult signature at the time of delivery. We do work with all of our customers with timing to find the best available time for you to have someone available to sign for the package.
All Design Your Own engagement rings take approximately 5-14 business days to process as they are customized items created from scratch. Customers choose a specific setting with a specific diamond to make it to your liking. If the engagement ring is needed by a specific date, we will notify the jewelers and they will do everything they can to accommodate the request.
In order to make sure that we can ship to you quickly and securely because we do require authorized signatures, we ask that all customers provide physical addresses. P.O. boxes can be accepted only under extenuating circumstances with the authorization from a supervisor.
For repairs, once the original item is received back in our facilities, depending on the work that needs to be done, it should take approximately 5-7 business days.
For exchanges, the new item should take approximately 5-7 business days to process and be sent out after the original item is received in our facilities and gone through a couple of days of inspection. If the exchange item is a custom item, it should take no more than 10-14 business days to process and be sent out.
Nothing! We offer FREE two-day shipping for items under $1,000 and FREE overnight shipping for items over $1,000!
For items under $1,000, overnight shipping is a low cost of $20.
We offer free international shipping for items over $1,000 and depending what country we are shipping to, items under $1,000 will incur a shipping fee. Here is a breakdown of shipping fees by country:
$39 for all orders under $1,000
$49 for all orders under $1,000
Please note that although we do not charge taxes for international orders, once the package arrives to its destination, customers will be charged fees and duties that are charged by customs not by us, and therefore cannot be refunded by us. Allurez customers’ are responsible for customs’ fees and duties.
From the point of us shipping the product internationally, delivery time is out of our control and depends as all international packages go through customs.
For more information on international shipping please view our Shipping policy below.https://www.allurez.com/site-page/ShippingPolicy.html
Yes, we offer FREE Insured Shipping on all products shipped to the U.S. Shipping insurance is also FREE for international orders.
Depending on the product it will take 1-14 days for your order to arrive in the U.S. If the product is needed right away, we will work our magic and make it happen, please inform us upon ordering!
We want to give you enough time to decide if you made the right purchase. Therefore, we offer an easy and convenient 30 day return policy. Click to find out more.https://www.allurez.com/site-page/returnpolicy.html
Usually around 5-7 business days from the day we receive and inspect your order. If you have additional questions please call us at 1-800-554-3509 or email us atservice@Allurez.com