At Allurez, your 100% satisfaction is our number one priority, and we strive to provide you with an exceptional experience, and the most beautiful fine jewelry that will last you a lifetime. If you are not satisfied for any reason, simply exchange or return the item within 30 days.
Our Return Policy:
If for any reason you are not satisfied with your purchase, you may return the unused item in its original condition within 30 days.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Free gifts that were included in the purchase must also be returned.
- Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct $300 per certificate, from the amount being refunded.
- Engraved items are non-refundable
- Design your own engagement rings, pendants, and earrings can be exchanged for the same or higher value items. However, they cannot be exchanged for loose diamonds.
- Custom made orders are not refundable, and non-cancellable
- Contoured wedding bands are not returnable. If you are unsure if a contoured wedding band will match your ring please ask us for assistance or for a refundable sample ring to be shipped to you.
- Clearance items are not refundable
- Loose Diamonds over 4 carat can be exchanged for equal or higher value, but are not returnable.
- Appraisals are non refundable
- Packages must be received at our office within 30 days of the original shipment.
- Gift Cards are not returnable.
- Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we do not refund our shipping cost.
The Return Process:
Our simple return policy makes it very easy to return an item. Simply follow the instructions below:
- Return Authorization Number (RMA): email us at firstname.lastname@example.org or call us at 1-800-554-3509 to let us know that you would like to return your item. We will give you an RMA number. Write the RMA number in the original invoice that we have sent you. Returns will not be accepted without this number.
- Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.
- Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.
- Refund: Upon receiving the package, our quality assurance team will review the item. Upon their approval we will issue a refund within 7 business days in the original payment method, except for wire transfers, which will be refunded with a company check.
Please follow the return instructions exactly as specified to prevent failure of refunding your order. We will refuse receipt of improperly packaged and/or uninsured packages. We will not be responsible for losses or damages during shipment.
If you have any questions please contact our diamond and jewelry consultants at Service@Allurez.com, or call us at 800-554-3509