Return Policy

Easy Returns

We want you to feel confident about your Allurez purchase. Eligible unused items may be returned within 30 days, subject to the conditions and exceptions below.

Return eligibility and deadline

Your return must arrive at our office within 30 days of the original shipment. Please allow enough time for return shipping.

• Items must be unused and in their original condition, without scratches or signs of wear. They must not have been resized or altered in any way.
• Worn, damaged, or altered items are not refundable and will be sent back to you at your expense.
• Include all original packaging, the original invoice, and any accompanying materials.
• Return any free gift included with your purchase. If a shipped free gift is not returned, its retail value will be deducted from your return credit.
• Include the original diamond certificate for any item supplied with one. A deduction of $300 per missing certificate applies to your refund.

Exceptions and special conditions

• Engraved items: Non-refundable.
• Design Your Own engagement rings, pendants, and earrings: May be exchanged for items of the same or higher value, but cannot be exchanged for loose diamonds.
• Custom-made orders: Non-refundable and non-cancellable.
• Contoured wedding bands: Not returnable. If you are unsure whether a band will match your ring, contact us for assistance or to request a refundable sample ring before ordering.
• Clearance items: Non-refundable.
• Appraisals: Non-refundable.
• Gift cards: Not returnable.
• Layaway deposits: Non-refundable.

Shipping costs

You are responsible for return shipping costs. Our original shipping cost is not refundable, including when your order qualified for free shipping.

How to return an item

1. Request your return authorization. Email service@allurez.com or call 1-800-554-3509 to request a Return Merchandise Authorization (RMA) number. Write this number on your original invoice. Returns cannot be accepted without an RMA number.
2. Pack your return securely. Include the item, all original packaging, your invoice with the RMA number, and all accompanying materials, certificates, and applicable free gifts. For security, do not write “jewelry” on the outside of the box.
3. Insure and track your package. Insure the shipment and obtain tracking confirmation. Make sure the package will arrive within the return deadline above.

Please follow these instructions carefully. We will refuse improperly packaged or uninsured returns. Allurez is not responsible for loss or damage during return shipping.

Inspection and refunds

Once we receive your return, our quality assurance team will inspect the item. After approval, we will issue your refund within 7 business days using your original payment method. Payments made by wire transfer will be refunded by company check.

Need help

Our diamond and jewelry consultants can help with return eligibility, exchanges, or the return process. Email service@allurez.com or call 1-800-554-3509.