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Frequently Asked Questions      question-mark1a_150


Ordering FAQs

1.      What payment methods do you accept?

We accept Visa, Master Card, Discover, American Express, PayPal, Google Checkout, eBillme, wire transfers, certified checks, and money orders. We prefer wire transfers since it is an easy process and does not require any delays in shipments. We offer a 1.5% discount to customers who pay with a wire transfer.

2.      How are your prices so low?

We cut out the middleman and buy directly from the source. We are also experts at negotiating down prices so we could offer our customers the lowest possible prices.  Furthermore, we do not have a brick and mortar store so our costs are lower. We like to save so we could pass on the savings to our customers. If we save, you save!

3.      Will I be charged sales tax?

No, not if the package is being shipped outside of New York. We only charge sales tax for items shipped to New York. 

4.      Do your products come with a Diamond Grading Report?

Yes, but a Diamond Grading Report is not included with all products. Loose diamonds and custom made jewelry from the Design Your Own Jewelry section come with diamond certificates.

5.      Who issues the Diamond Grading Report and what is its importance?

A Diamond Grading Report or Diamond Certificate is issued by one of the independent laboratories. The most common ones are the Gemological Institute of America (GIA), European Gemological Laboratory (EGL) and the American Gem Society (AGS).

The certificates give a detailed report of the characteristics of each diamond, which includes the 4C’s, and marks the credibility of the stone. You can find out more about the 4C’s and Diamond Grading Report in our Diamonds & Jewelry Education Center.

6.      Are your diamonds Conflict Free Diamonds?

Yes.  Allurez is dedicated to providing our customers with the highest ethical values. We care about our customers as well as the individuals employed in the mining industry. Allurez purchases its diamonds through respected, trusted, and legitimate suppliers. We fully support the Kimberly Process, which works to uphold the legitimacy of the diamond trade and stops the trade of conflict diamonds. 

7.      Is shopping with Allurez.com secure?

Yes, we take security very seriously, and ensure that personal information provided to us remains protected and encrypted. At Allurez we use the latest security technology, which includes data encryption and server authentication.

8.      Can I place an order over the phone?

Yes. Simply contact us during business hours at 1-800-554-3509 to place your order over the phone.

9.      Can I send someone a gift from Allurez.com or ship to a different address than mine?

Yes. Simply indicate the two addresses during the ordering process. For your protection, and to prevent any delays, please be sure to let your credit card issuer know that you’ll be shipping to a different address than your billing address.

10.  Why is Allurez.com known as the ultimate online jewelry store?

Some of our customers say that it’s because of our friendly customer service, free shipping, and an easy return process. Others say that it’s because of our large selection, superior products, and an easy to navigate website. Whatever your reason might be, we are happy that you have chosen us as your jeweler, and will work hard to surpass your expectations.

 

Shipping FAQs

1.      How much do I need to pay for shipping?

Nothing! Shipping is FREE for all products shipped in the U.S.

For international shipping please view our Shipping policy.

2.      Do you offer shipping insurance?

Yes, we offer FREE Insured Shipping on all products shipped to the U.S.

Shipping insurance is also free for international orders, but there is a small fee for shipping to countries outside of the U.S.

3.      When can I expect my order to arrive?

Depending on the product it will take 1-10 days for your order to arrive in the U.S.

 

Return Policy FAQs

1.      What is your return policy?

We want to give you enough time to decide if you made the right purchase. Therefore, we offer an easy and convenient 30 day return policy. Click to find out more.

 

2.      How long will it take to get my refund?

Usually around 5-7 days from the day we receive and inspect your order.

 

If you have additional questions please call us at 1-800-554-3509 or email us at service@Allurez.com.

 
 
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