At Allurez your satisfaction is our main priority, and we want to make sure that you are truly satisfied with your purchase. If you are not satisfied for any reason, simply return the unused item in its original condition within 30 days.
The return Process:
Our simple return policy makes it very easy to return an item. Simply follow the instructions below:
1. Return Authorization Number (RMA): email us at firstname.lastname@example.org or call us at 1-800-554-3509 to let us know that you would like to return your item. We will give you an RMA number. Write the RMA number in the original invoice that we have sent you. Returns will not be accepted without this number.
2. Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.
3. Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.
4. Refund: Upon receiving the package, our quality assurance team will review the item. Upon their approval we will issue a refund within 7 business days in the original payment method, except for wire transfers, which will be refunded with a company check.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Free gifts that were included in the purchase must also be returned.
- Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct $300 per certificate, from the amount being refunded.
- Engraved items are non-refundable
- If an item has been worked on by another jeweler other than Allurez, then the item is non refundable.
- Special, custom made orders, and design your own engagement rings are not refundable
- Packages must be received at our office within 30 days of the day the item was purchased.
- Gift Cards are not returnable.
- Items accepted for refund after the 30-day return policy has expired are subject to approval by Allurez management and done on a case-by-case basis. All refunds that have been approved beyond the initial 30 days will be subject to a 30% restocking fee.
- Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we do not refund our shipping cost.
Please follow the return instructions exactly as specified to prevent failure of refunding your order. We will refuse receipt of improperly packaged and/or uninsured packages. We will not be responsible for losses or damages during shipment.